First-time guests will attend a virtual worship service and then complete an extensive survey reflecting their experience.  Since each first-time guest reports their unique experience on a particular given day, we recommend a package of multiple mystery worshiper visits to gain a more comprehensive view and corresponding trends for first-time guest experiences.  A detailed report and dashboard are provided when all the visits are complete.

We have developed a comprehensive evaluation to drill down in the critical initial impression areas that are important to first-time guests.